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FAQ Questions and Answers

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  • What is the validity period of domain name HENS TRADE LTD?

    Our main domain name HENS TRADE LTD purchased till the year 2020, which after will be extended again for an additional 10 years period.

  • Who can participate in your opportunity and do you accept investors from all countries?

    Any individual or corporation from any nation may open an account with us and we are happy to accept investors from wherever on the planet. The main condition is tolerating our terms.

  • Why do you use online payment processors?

    In this Digital Era of 2018 - Online payment systems facilities are very convenient to instantly transfer funds and the fees are very low compared to bank transfer which is time-consuming as well. They also suit our business model very well since it's easy to exchange funds in and out of our accounts.

  • Where is the company situated and what about its legalization?

    The head office is located in London, United Kingdom. Our company is registered under the number 11626213 with legal name: TOPHATS FARMS LTD. You can find this information in the section Documents and Certificates or by visiting official Companies House website https://beta.companieshouse.gov.uk/ Use the information provided above (company file number & legal name) in order to search and verify all the data. Certificate of Insurance (CIO) can also be found and checked by the number of COI-005612580 on home page.

  • How long do you plan to provide your investment services?

    We have devised profitable business strategy. Our members make profit, so does our company model make profit and eventually we make profit. There is no good reason to abandon a profitable and long standing business for decades to come.

  • What official social media channels do you have? (facebook and telegram)

    HENS TRADE LTD has 4 official social channels at Facebook, Instagram, Youtube and Telegram, click on the top website link above to follow us on our media channels.

  • I wasn't paid. What may be the problem?

    Below we have listed the most common reasons why you have not been paid in a timely manner:
    - It might be that you have not made any deposits yet and you have zero balance in your account. You have to make a deposit to start receiving profit.
    - If you cannot withdraw the funds from available balance, please check if you have listed the correct e-currency account number in your profile.
    - In that case you are using "Auto Reinvest" options you must be aware of its characteristics and, also you must enter the correct Secret Pin/color for a successful withdrawal request.

  • How many accounts can i create?

    You can create an unlimited number of accounts.

  • Can i add or change my payment information?

    Yes, you can do that. This option is available on the "Edit Account" webpage.

  • What data in the account can be changed after the registration?

    After the registration, you can add your wallets, change your password/secret color. You cannot change your email address or your sponsors and partners. Technical support operators cannot do that either until the input details are invalid.

  • My account was stolen. What do i need to do now?

    At first, use the 'Password Recovery' option. If this will not be enough, please contact us via support center to provide your personal and account details. Please contact us only from the e-mail address you have used at registration.

  • Which payment methods do you accept?

    At the moment we work with Crypto Currency and your country currency payment systems.

  • How frequently are you updating my account?

    You can access the member's private area 24 hours a day, 365 days a year over the internet and keep track on all your account actions: Investments / withdraw / interest / balance statistics, affiliate earnings, and currently working, everything is updated in a real time.

  • How can i invest using a visa or a mastercard?

    If you live in the CIS countries, you can invest from your card or even a banking account using the Payeer system.

  • Can i deposit using an e-currency and withdraw my money in a different one?

    No, within one deposit you can invest and receive profits in one and the same electronic currency.

  • Can i make additional investments at any time thorough any venue?

    Yes, you can create several deposits with different investment plans, using different payment systems. The number of these deposits is unlimited.

  • Are additional deposits into the same account treated separately or are they simply added to the current account principal?

    Additional deposits into an account are simply added to the current account principal to form a bigger account principal amount. Therefore, they are not treated separately. Interest is calculated and paid on the total account principal amount.

  • I made a deposit via one of your accepted deposit terminals and there are still no funds active in transactions history. what should i do?

    Allow a few hours to kindly reciprocate the payment confirmations to our servers, and check your account later, if still there's no update on your Investment Package Please, contact our support center.

  • How to withdraw profit?

    To withdraw profit, there is auto withdrawal process.

  • How fast are the operations of transferring funds on the deposit, as well as the withdrawal of the funds?

    All deposit and withdrawal operations are performed instantly. Deposit and withdrawal of money is performed with the speed of processing the request by servers, and that is just done in a flash of a second. However, in order to improve our platform's security and financial stability for achieving a long-term partnership with its users, withdrawal requests can take from 24 up to 48 business hours to proceed.

  • Are there ever any delays in payments?

    All operations are usually performed immediately because that is the same way that the majority of payment systems work. Still, when a payment system goes through a large workload, or if there are errors, it is possible to experience delays and returned payments.

  • What is the partnership program? and who can join in your referral program?

    Anyone opening an account on our site can join in our referral program. The partner program is a set of technical solutions and financial capabilities that have been created for active investors and entrepreneurs who are ready to participate in the development of our company, and receive a worthy reward for it.

  • Where are the referral materials, such as referral link and banners?

    Your Referral Link is created automatically when you open an account with us. Sign into your account, you will find the referral materials on your "Referral Program" page. You will find your link along with banner ads that you can use to promote this program in the "Referral Bonus" section.

  • Will i get my referral bonus for every additional deposit my referrals make?

    Yes, you will get referral bonus on every deposit your referrals make.

  • Do i need to invest if i want to start referring others and earn referral commissions?

    Yes, you need to invest if you want to start earning referral commission. You only need to invest in trial plan.

  • Is there any limit in the amounts of the referral commission?

    No, there is no limit. Therefore, the more your referrals invest, the more you can earn.

  • How are my personal data protected?

    Your personal data are protected at the highest level, and are stored in a safe place. First of all, all confidential data are stored in an encrypted format. The information is transmitted using SSL protocol. Besides the fact that our site has been checked for weak spots and threats from users, the whole hosting is safely protected from DDoS attacks. Attorneys and cryptography specialists have also taken care to ensure that the content of the information itself is not available through a legal request, therefore, the information about your income and finances is protected.

  • Are you protected from ddos attacks?

    Yes, we are utilizing the most elevated DDoS Protection in the business with 100% uptime guarantee.

  • I've become a victim of fraud. what can i do now?

    If you have found that your account has been hacked, immediately report about that to HENS TRADE LTD support. Please, change the password of your email and HENS TRADE LTD account as soon as possible. Check your computer with licensed anti-virus.

  • I found a vulnerability (glitch, technical error) at the website, how to notify you?

    Your help in improving our platforms services is very much appreciated. We partially encourage such actions. Your time spent in the search as well your honesty can be rewarded. Contact our support and provide a complete explanation, description of the glitch or error founded at HENS TRADE LTD Platform.